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Product Support Specialist II at Advarra
Location: Bangalore
Open Position: Product Support Specialist II
Qualifications: B.Pharm, M.Pharm, Pharm.D, Msc, BSc, Lifesciences, Ph.D
Experience: Freshers - 1 Year
Salary: Not disclosed
Company Overview:
Advarra is a premier provider of Institutional Review Board (IRB) services, accredited by AAHRPP. Serving leading pharmaceutical, biotechnology, and medical device industries, it also offers industry-leading software solutions in clinical trial management, clinical data management, and research administration.
Position: Product Support Specialist II
Job Location: Bangalore
Required Qualifications:
- B.Pharm, M.Pharm, Pharm.D, Msc, BSc, Lifesciences, Ph.D
- Freshers or up to 1 year of experience/internship
Role and Responsibilities:
- Provide support via telephone, email, and live chat
- Resolve customer issues efficiently and escalate when necessary
- Offer end-user application training
- Record customer cases in the CRM system and own them until resolution
- Communicate effectively with healthcare professionals and internal teams
- Gain knowledge of the clinical trial and healthcare sectors
How to Apply:
Apply Online: Application Link
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